BP
Benita P

1 reviews | Active since Jan 2024

05 Jan 2024, 14:58

Lost perspective

Discovery is so busy with promoting concerts and sports events that they completely forgot that they have clients paying them for a service. There is no answer when you call and being on the line for a very long time hearing the whole time that skilled consultants will be with you shortly. If they are skilled problems should be resolved quickly. No answer on facebook after reaching out there.

Get your act together Discovery, place your focus on the things that are necessary. Can't you see what your clients on every platform is complaining about? And then the irony of you saying you will look into it, wasting even more time, and getting back to us, you can't even answer when we call you, what are the chances of you reaching out to us.

We just want to reschedule the debit order because it did not go off.

0
Replies (2)
Discovery Health
Discovery Health's reply08 Jan 2024, 06:21
Official
Dear Benita P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Best regards,

Discovery Health
Discovery Health's reply08 Jan 2024, 16:23
Official
Dear Benita P We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team

Best regards,