Losing value and customers

The only redeemable service previously offered by Discovery was the annual Health Fund, which they have now discontinued. Instead, they’ve introduced a new and confusing benefit based on accumulating credits—I honestly don’t understand how it’s supposed to work.

This was meant to be a beneficial feature, —what happened to the member retention department?

I’ve read in the business media that Discovery is “bleeding members,” which is a clever play on words.

It’s frustrating to see these changes that seem to diminish the value of the membership, especially when member loyalty should be a priority.