1 reviews | Active since Feb 2017

13 Mar 2018, 07:52

Loose customers instead of upgrading plan

My partner and I would like to plan for a baby, and the hospitals under my current plan are too far away from my house. I would like to upgrade my plan in advance before planning for a baby, and Discovery would rather loose me after NEVER upgrading or downgrading after being a loyal and high vitality status member for 9 years.

I understand that you get customers that take advantage of the system, but surely you can put a time frame limit as to when you are able to up or down grade, etc like with in 2 years, 1 change can be made.

Now I have to change my medical after 9 years, just to get off such a basic plan for my future pregnancy.

0
Replies (2)
Discovery Health
Discovery Health's reply13 Mar 2018, 09:17
Official

Dear kayley-leah-pratt

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Mar 2018, 12:11
Official

Dear kayley-leah-pratt

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team