Loose customers instead of upgrading plan
My partner and I would like to plan for a baby, and the hospitals under my current plan are too far away from my house. I would like to upgrade my plan in advance before planning for a baby, and Discovery would rather loose me after NEVER upgrading or downgrading after being a loyal and high vitality status member for 9 years.
I understand that you get customers that take advantage of the system, but surely you can put a time frame limit as to when you are able to up or down grade, etc like with in 2 years, 1 change can be made.
Now I have to change my medical after 9 years, just to get off such a basic plan for my future pregnancy.
Dear kayley-leah-pratt
Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.
Regards
Discovery Health Servicing Team
Dear kayley-leah-pratt
Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.
Regards
Discovery Health Servicing Team
Dear kayley-leah-pratt
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear kayley-leah-pratt
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
