GL
Gideon L

1 reviews | Active since Feb 2022

17 Feb 2022, 09:54

Look at all the complaints!! Im not the only one !!

I have had endless troubles with Discovery, from them canceling my gap cover without notifying me to forcing me to pay an account that was arears due to negligence on their behalf. Only to find out all my claims that I want to claim for is now not going to be paid as they have SO many reason not to. I'm so exhausted from trying to defend my self, spending countless hours on the phone speaking to hundreds of consultants, a process that's taken 4months and counting and I have made zero progress. All i have achieved is lost valuable time and money along the way! We battle each month as a family to make sure we have enough money in our accounts for a medical aid that's extremely expensive and we have to go to ends of the earth to submit a claim and explain why, for it to be declined each time!

Who ever is reading this just see all the bad reviews for discovery health, have a look at the trust index and you will soon see why they cannot be trusted. People all over SA is complaining about the service, being reluctant to settle claims with numerous excuses and list goes on. As many people before me has mentioned discovery is all about enriching themselves and have zero consideration towards their customers

I simply cannot see my case ending in a positive note! Thanx for nothing Discovery

0
Replies (3)
Discovery Health
Discovery Health's reply17 Feb 2022, 10:24
Official
Dear Gideon L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply17 Feb 2022, 14:44
Official
Dear Gideon L

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

GL
Gideon L's update17 Feb 2022, 15:00
Reviewer Update
Indeed you have, been told how wrong I am and that my claims are not meeting any of the criteria set by Discovery. Thank you so much! and just before our conversation ended I was made aware that "hey by the way you have to endure another year of waiting before I can claim" I was bul**** into paying extra money for a mistake that wasn't mine and now have to wait another year before i can claim for anything with regards to my spine.. I just had spinal surgery!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You guys truly suck