Longest 3 days ever!

Discovery health is messing my life and my family's life and heath, longest 3 days ever to close and resolve a problem. From the end Feb 2025, my Speech the****** called them to change IDC 10 code for the claim and they said it will take 2 to 3 days to make a change. When the change was not made, I called them myself on Wed the 12th of Mar to find out why is has taken 2 weeks to conclude the matter that was supposed to done in 3 days. I was told that the person who was supposed to do that is not at work but the matter will be escalated to his/her superior and feedback given to me. With no feedback given, I called again on the 14th and was told that the matter is still not resolved. It will take 2 to 3 days to resolve it, again. Is this 3 days going to take the whole year, while my MSA is depleted on the second month of the year? I was not given a reference number for my 2 calls but my the****** was given a reference number for her call on or around the 6th of Mar.