Long turnaround time and poor service.

I just anout had it with this so called good service company.

At first they took a hole week to add my new born baby to the membership, after a bunch of phone calls they said their are errors with out calling us back or tempted to call us. I then threatened them that i will be writing a bad review my baby was added within 30 mins. How pathetic.

Now we found out that our baby has hip disorder and need to see a specialist, we have submitted all the documentation, when ever we call and it drops they dont even bother to call us back, then we have to sit and wait on the phone again for who knows how long just to hear we were supposed to get it already. It is really pathetic to spent so much money on a medical aid but we have to wait and spend a **** load of airtime to keep on callimg for authorization.