Long rocky road of discovery

<p>I submitted a claim in January and still haven't been paid. Various submissions were required by the practitioner which I had to extract and then push Discovery to acknowledge. I thought I had crossed the last hurdle and even phoned to confirm before sending the last document - with the agent (P Kishaun) agreeing to follow up etc.</p> <p> </p> <p>Of course, 10 days later it is rejected as 'too late' but I was told when I phoned this was OK and I explained the history and tickets in the body of the mail. I took time to detail this properly</p> <p> </p> <p>So I get this at 7.55pm and am really upset. To add insult to injury, I definitely phone in before the 8pm cutoff but then the voice starts asking all the IVR questions and then after I have filled in my details etc it is after 8pm and the IVR cuts me off</p>