TL
Tsepang L
1 reviews | Active since Sept 2015
04 Apr 2016, 14:51
long holds for assistance
it cant be that one has to wait more than 20 minutes to get through to an agent for help. im scared that the day I have an emergency the same will happen. these are lives that you deal with and one can't be with a slow company in terms of their medical aid.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
06 Apr 2016, 12:22Hello Tsepang121,
Thank you for your comment and for speaking to me.
We have emailed you directly as per your request. We strive to deliver exceptional service and we sincerely apologise that this was not met in your recent interaction with us. Please contact me directly and I will assist with your concerns.
Kind regards
Sirgree
Thank you for your comment and for speaking to me.
We have emailed you directly as per your request. We strive to deliver exceptional service and we sincerely apologise that this was not met in your recent interaction with us. Please contact me directly and I will assist with your concerns.
Kind regards
Sirgree
Discovery Health's reply06 Apr 2016, 12:22
Official
Hello Tsepang121,
Thank you for your comment and for speaking to me.
We have emailed you directly as per your request. We strive to deliver exceptional service and we sincerely apologise that this was not met in your recent interaction with us. Please contact me directly and I will assist with your concerns.
Kind regards
Sirgree
Thank you for your comment and for speaking to me.
We have emailed you directly as per your request. We strive to deliver exceptional service and we sincerely apologise that this was not met in your recent interaction with us. Please contact me directly and I will assist with your concerns.
Kind regards
Sirgree