1 reviews | Active since Apr 2009
Living with visual problems, Discovery wont pay!
I am very angry and confused regarding claims for my visual therapy. I have had a long standing visual problem. I have a functional squint which I have had since birth but was only discovered when I was 25 years old. It first started giving me REAL problems just after I turned 30. I started a visual therapy programme with Eyetek at the time. This therapy was very difficult at times but after a year, my visual skills had improved significantly. In March this year my squint completely broke down again- I had complete double vision. After tedious examinations from the neurologist (with an MRI) and then an ophthalmologist, and then an orthoptist, have ended up back with Eyetek- more visual therapy. BUT Discovery has now refused to pay for the visual therapy claims from Eyetek when they did in the past? The most important issue I want to raise with Discovery is that I am currently driving around with double vision. What happens if I have a car accident and hurt someone, or worse....what happens if I kill someone because of my visual problems? This is something that is causing me a lot of anxiety. Visual therapy is NOT an optical benefit!!!
Thank you for your comment.
We confirmed that our Team has been in contact with you and provided feedback on how claims for visual therapy. Certain therapy codes do not accumulate to cumulative expenses nor any optical limits. Therefore they can only be paid from your available Medical Savings Account (MSA) funds. This is the reason why certain claims were not funded.
I do understand that you may not be satisfied with the outcome of your query however it is in line with the Scheme Rules.
Regards
Jashvir
Thank you for your comment.
We confirmed that our Team has been in contact with you and provided feedback on how claims for visual therapy. Certain therapy codes do not accumulate to cumulative expenses nor any optical limits. Therefore they can only be paid from your available Medical Savings Account (MSA) funds. This is the reason why certain claims were not funded.
I do understand that you may not be satisfied with the outcome of your query however it is in line with the Scheme Rules.
Regards
Jashvir
