LITTLE GIRL SUFFERS DUE TO DISCOVERY ISO LESO

I am having a HUGE problem which is being left unresolved! My daughter has been seeing THE SAME Ophthalmologist since the age of 3 years old, also been on the SAME medical aid on the SAME plan all these years. She has a very specific eye condition which demands medical care which cannot be prolonged. Discovery now wants me to pay out of my pocket to take her to an OPTOMETRIST so that the OPTOMETRIST can do a Motivational letter in order for her claim to go through. Meanwhile my daughters eye sight is deteriorating at an hourly rate due to Discovery NOT WANTING TO ACCEPT A MOTIVATIONAL LETTER FROM THE SPECIALIST HIMSELF!! She has been going to him for the past 7 years without any problems. This problem now needs to be resolved, and with IMMEDIATE effect! We are on Medical Aid so that her eyes do not deteriorate and now she is sitting with headaches, seeing things and constantly in tears about it. And Still Discovery requires us to go for a second opinion to an Optometrist which does not have same ranking as the SPECIALIST HIMSELF!!

I have even gone as far as asking for a phone call in order for someone to explain the LOGIC in this. and nothing!!