Lithemba for the WIN

I called in twice. The first time, I got cut off. The lady I spoke to did not call me back. I called again and also the call got cut off. The lady named Lithemba called me back and ensured that my query was dealt with professionally. She went beyond the bare minimum and made the process enjoyable. Thank you Lithemba for your great service. Please keep it up and show others around you what good customer service is all about.