KS
K S

1 reviews | Active since Oct 2016

19 Oct 2016, 17:05

Listing at the credit bureau at the speed of light

<p>Utterly disappointed at how quick discovery was to send me to the lawyers and the credit bureau.</p> <p>- Changed jobs Feb, therefore leaving the Discovery medical aid.</p> <p>- Not once had I received a call or email (I much later discovered an email in my spam emails).</p> <p>- I found out about my debt in June when called by the lawyers. I had to pay over R1000 for a debt that was R751. That is very upsetting and unnecessary. If only so much as an effort to call me was made to let me know about it.</p> <p>- This *****ed my credit so much that I challenged the listing at the credit bureau, giving them the unreasonable timelines and lack of communication. Thankfully they understood, and I no longer have the listing on my name.</p> <p>- I am writing here because only today, on 19 October 2016, I got upset all over again after seeing a letter that Discovery emailed to me on 12 May 2016 that was dated 10 April 2016 (odd), that within 20 business days, they would submit my details to the credit bereau. I was NOT afforded the 20 business days as stipulated in the letter, not even 20 normal days! I was listed long before that time could lapse. I do not understand why, also because I could have reinstated my medical aid within 3 months and 3 months hadn’t even gone by.</p> <p>So people, when changing jobs and you were on a savings plan, please learn from me and do check with the medical aid you are leaving whether you owe them or not, because they will not hesitate to take the most drastic actions against you, which will in turn ruin your credit rating.</p>

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Replies (2)
Discovery Health
Discovery Health's reply20 Oct 2016, 06:37
Official

Dear orta

We’re sorry to hear you’re dissatisfied.

Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply21 Oct 2016, 09:16
Official

Dear orta

We have tried calling you several times on the number listed on your profile but could not reach you.

We have sent you feedback by email.

Regards
Discovery Health Servicing Team