Listening skills

Your consultant Wilber Reed should not be sitting at call Centre level or dealing with clients. He was rushing to exit me as your client and not actually regarding my solution. You guys sent me an email and advised to quote a reference number that he claimed he could not pick up that I could not understand if you reached out and provided information that could not be accessed by your staff was just not making sense. Instead he rushed through the conversation and not giving me a chance to explain.

You can access the recording, call made on the 21st February @ 15h50 on ***. Maybe he will get better training on how to handle such requests.

I asked for him to allow the person assigned to the case to give me a call, probably they will have information and a solution thereof.