Listed on the credit bureau after failing to notify me of an outstandin amount

I called Discovery to ask them why they had not contacted me to tell me that the account was in arrears, and to allow me to make a payment arrangment with them, they told me they have been sending emails to an email adress which I dont even work for anylonger, so I obviously didnt get those emails of theirs, I asked them if they made contact with me via cell phone to ask me why I was not responding to their emails, they tell me they have no record of calls bieng made to me, so they blacklisted me without even givi

giving me the oppertunity to make a payment arrangement, they have not even tried to contact me via other means of communication and they are telling me it is my problem these are the rules, the rules are there for your benefit not for ours, I have never been blacklisted in my entire life, now i must get blacklisted because you failed to call me to make a payment arrangement with me, you just went ahead and blacklisted me after just a month of sending emails to an incorrect email adress, which you would have gotten a return email because I am not working at that email anymore, thats disgusting of such a huge institution to treat people like this

Can the person who called me regarding my complaint call me again because I found my payments made to discovery which they have not allocated yet listed my name