KV
Khaya V

1 reviews | Active since Aug 2015

06 Apr 2016, 09:12

Listed on Credit Bereau

Good Day<br> <br> I opened up and membership with Discovery which was effective on 01/01/2015 with a firm I ended up not working for so the membership was cancelled in that regard. I got a call during September that I'm owing an amount of R206.00 for a claim that was made by a doctor in Cape Town during May 2015. I spoke to the consultant and explained that I've never used the membership and never been to Cape Town during that period. <br> My issue is that the consultant told me that there is an investigation underway. Upon obtaining an offer of employment 2 weeks back I was told that I couldn't get the job because I was listed on the Credit Bureau, I spoke to the Debt Collectors in January and was told that they would follow up with Discovery...<br> <br> Question is why was I not told of the outcomes of the investigation...?

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Replies (1)
Discovery Health
Discovery Health's reply07 Apr 2016, 13:23
Official
Hello Kdvilakazi,

Thank you for your comment.

We have confirmed that you have been contacted and your query addressed. We can confirm that the amount outstanding is due to consultations for the screening and prevention benefit that took place at your previous employer. Should you not have attended this session, please contact your employer in order to have them request for the claim reversal on your behalf.

Regards
Norman