Limitless Arrogance

Discovery's arrogance knows absolutely no limits. I left my previous employer and South Africa at the end of July 2021. Despite the fact that Discovery has my bank account details, you for the past 6 months did not debit my account with an amount outstanding. While you were apparently completely capable of sending me text messages during August to ask me if I will remain a member and to go for a vaccine, it did not occur to you to send me a message telling me you cannot deduct this amount from my account unless I login to your website and approve it? If you felt you had to communicate this via email, did it occur to you to ask my previous employer if they have a forwarding email address for me? Or if worst comes to worst, put a trace alert up at the credit bureau to check if there is an updated email address for me? How am I supposed to know that despite the fact that you have my bank account details I have to approve this deduction? Instead what I received yesterday is a message saying I should login to your web portal to view my claims statements. Not a message saying – Hi, you owe us money which we cannot deduct until you approve it? This morning I receive a message from Transunion saying a default was loaded onto my credit profile - only to discover this was courtesy of Discovery who apparently - despite the fact that you have my bank account details - need me to approve that you debit my account. I am now the proud owner of a default listing on my credit record which by the way has never contained any adverse information. This while you have my bank account details?! So with effectively no communication from you between August the 13th when you informed me about vaccines and yesterday when you tell me to go “view my claims statements”, you have the audacity to issue a letter of demand and list me as defaulting? Just WOW!