MM
Mickey M

1 reviews | Active since Jan 2026

14 Jan 2026, 12:50

Limited Medical Support

Terrible, I am on the Key Care Plan. They no longer have out of network visits and you can only change your nominated GP for 3 times per year. In other words, I can not go to a GP first before deciding to nominate them as my primary care taker. I had a terrible experience with my previous GP which resulted in borderline ***ual harassment. Choosing a new GP and meeting them first is vital in this case as it is a very sensitive subject. I do not understand how Discovery can not prioritize situations like these. In the past you were able to have 2 out of network visits first before updating your nominated GP. Another issue with this is that if I fall sick this month and I have to change my nominated GP then this will only be activated on the following month...I am in medical care need now...it totally defeats the purpose of having a medical aid and paying all this money to them.

0
Replies (4)
Discovery Health
Discovery Health's reply15 Jan 2026, 06:57
Official
Dear Mickey M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply20 Jan 2026, 15:26
Official
Dear Mickey M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

MM
Mickey M's update22 Jan 2026, 13:31
Reviewer Update
You have been in touch. You promised me that my newly selected GP will be in affect two days ago. Up until now my query is not resolved.

I need to see my new GP.

Note: The agent I spoke to was very sincere and kind. Unfortunately like I mentioned nothing has been resolved yet.
Discovery Health
Discovery Health's reply12 Feb 2026, 17:22
Official
Dear Mickey M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team