CM
Cebisa M

1 reviews | Active since Jun 2019

23 May 2022, 14:32

Limited information provided

I am on the Executive plan and according to the Discovery app, once you've exceeded the Self payment gap, the costs are taken care of by the medical aid. That has not been my experience, from trying to get medication from the pharmacy to consultations, we've had to pay. I believe this kind practice is ********* if when looking at the Discovery App, it simply says, Above Threshold Benefit is UNLIMITED but you later find out, actually it's not unlimited!

0
Replies (2)
Discovery Health
Discovery Health's reply24 May 2022, 07:11
Official
Dear Cebisa M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply24 May 2022, 16:28
Official
Dear Cebisa M
Please check your emails for feedback from us. Regards
Discovery Health Servicing Team