Like a door-to-door salesman that tells you to f*ck off and closes the door for you.

Their phone-line support is utter garbage.

The lady that 'helped' me had a condescending, snarky attitude that seemed to only want to get my income amount and location in order to blurt out a package name, so she could shove me aside and move on to the next call. I told her I am new to solo medical cover and I need her to explain to me what is available, what I need and don't need, how to best protect myself without having superfluous options that'll only bump the cost to unnecessary heights.

The most 'helpful' bit was when I was bombarding with brochures totaling in 141 pages for me to read through. What's the point of having a call center when no time is taken to go into detail. No time or care was taken in explaining what exactly I am getting myself into and any objection was met with pressure to push through and answer her questions. I outright told her to walk me through and give me detailed explanations, but no. Either she is ***********, or Discovery just doesn't care to shed light.

The online thing is equally as pathetic. 'Fill in some quick details to get a medical aid quote', lies. No customizing, no option breakdown, no details. I filled in my information, ID, cell, email, etc. only to be met with a 'we'll call you' note, which never happened. Three days I waited before calling in myself.

What kind of show are they running there? I'm browsing the market for medical cover, checking out multiple providers and by far, based on interaction alone, they are at the bottom of the list.

Way to make a potential client feel welcomed.

Now just reply with the default "We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible" so we can go about our way. I've seen this on all the other negative reviews, doesn't seem to make a difference.