CF
Cornelia F

1 reviews | Active since Aug 2016

22 Aug 2016, 17:48

Lifting of suspension & claims payout

<p>My medical aid was suspended, when this was corrected Discovery didn't automatically lift this suspension 10 days after the suspension I had to email you to lift it. In the interim a claim was declined (when my cover was already back in place), on the 11th I submitted the claim online, on the 18th it was submitted via email to your claims department and subsequently declined. I then resubmitted it via the government contributions department, only to now receive an email notifying me that DISCHEM will be paid regardless of the fact that I supp**** you with proof that I already paid them and must be re-imbursed. If Discovery can't even sort out a claim,I am doubting whetere they ar the correct medical aid for me to continue with !</p>

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Replies (2)
Discovery Health
Discovery Health's reply23 Aug 2016, 05:07
Official

Dear Cornelia15

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply24 Aug 2016, 10:14
Official

Dear Cornelia15

We have tried contacting you to assist with your query, however we were unable to reach you. We have sent you an email with further information. Please be in touch if you have any other concerns.

Regards
Discovery Health Servicing Team