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sM
shivani M

1 reviews | Active since Jun 2013

21 Feb 2023, 14:22

Life dont matter

Authorisation problems once again. We called for authorisation for a PMB and still issues. I have a spouse who wants help for a recently developed drinking problem. I contact a dsp of discovery paid for an assessment and got an admission date and know thanks t discovery cant go through with the admission. This is a sensitive case and this gives him time to change his mind but seems like they really dont care

0
Replies (6)
Discovery Health
Discovery Health's reply22 Feb 2023, 07:22
Official
Dear Shivani M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply23 Feb 2023, 10:33
Official
Dear Shivani M

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team

sM
shivani M's update23 Feb 2023, 10:39
Reviewer Update
Thank you very much to Kubashnee for the call and assistance much appreciated
Discovery Health
Discovery Health's reply24 Feb 2023, 12:22
Official
Dear Shivani M

Thank you for the excellent feedback.

RegardsDiscovery Health Servicing Team
sM
shivani M's update16 Mar 2023, 11:31
Reviewer Update
Hi There, Im just following up I was promised feedback and Im still waiting - There is a pending Auth since 2 weeks know which has know depleted my savings. Im waiting since the 22nd for a answer????Please assist urgently
sM
shivani M's update17 Mar 2023, 08:54
Reviewer Update
Hi guys I think I have been very patient but 3 weeks for feedback is a bit ridiculous. When it comes to collecting your premiums i dont make you make you wait....