LIFE AND DEATH SITUATION

My wife had colon surgery twice in the last 2 years, a problem which came as a result of a hysterectomy. Her Specialist Surgeon, Dr mark jose helped us during a difficult time to do the repeat surgery in July 2020. The problem didn't disappear though. After severe pain and visiting the Dr 2,5 weeks ago, a decision were taken to admit my wife to Fourways Life Hospital as an emergency case, first our Discovery Medical Aid refused to do the specific scan which would have allowed the Doctors to established the facts behind the severe pain. Meanwhile while we have this expensive medical aid (classic comprehensive), we were turned away, reasons, pre existing conditions etc. The Drs at casualty Fourways life were very helpful and continued to assist. Unfortunately we were asked to leave as Discovery Health refused to authorities the emergency admittance. We ask the Dr to give her pain killers and other meds, went home. Here is the other difficulty with Discovery, Saturdays after hrs, there is no physical person in a call centre that could listen to the full story, evaluate and made an informed evaluation and decision on how to assist you. You deal with a computer. After tons of calls between us and the Dr/s We had to appoint an intermediary (bvsa- swellendam) to deal with Discovery, as we speak my wife is suffering severe pain, no food stays in and according to our House GP, Dr Grobelaar, one of the issues is real life threatening matter with my wife and still Discovery hasn't bordered to resolve and authorised the emergency admittance from the Drs. The sad part is that Discovery never did a post mortem to check where this entire problems of my wife emanated from since they paid for the hysterectomy and she never had this problem prior the hysterectomy.

What do we do with this Medical Aid