Lies and lack of communication

<p>Disgusted by misinformation and lies. </p> <p> </p> <p>I had a procedure in November and followed up on my claim 2 weeks later. I was told that it had been covered 100% and I specifically asked if there was a shortfall that I needed to settle with my gynaecologist, the operator I spoke to said no. Then surprise surprise I get a bill for the surgery that has been short paid. </p> <p> </p> <p>My husband and I pay almost R 5000 a month for a good policy for this specific reason and to be **** to is unacceptable. I have contacted them several times and get no response. If this matter is not sorted put immediately we will have no choice but to move health insurance provider.</p> <p> </p>