1 reviews | Active since May 2016

30 May 2019, 08:10

***** and ********!!!!!!

Discovery I am disgusted. I went to the casualty I was told to use. Only to be told I wasn't covered and I would need to pay R2000 to see a be seen because my Plan doesn't cover casualty visits. Don't expect my premium to come off this Month because it's just been used for casualty fees... Which I was told were covered. Beyond disgusted. Will be looking for a new medical aid from my hospital bed.Why lie to your customers. I asked all these questions when I took out the medical aid. I was never told casualty visits weren't covered. Your staff are clearly paid to lie and **** customers.

0
Replies (2)
Discovery Health
Discovery Health's reply30 May 2019, 09:23
Official
Dear  jade-ann-gerhardt 

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply04 Jun 2019, 08:14
Official
 Dear  jade-ann-gerhardt 

Please check your emails for feedback from us. 
Regards
Discovery Health Servicing Team