Let me put you through to...

<p>My partner is on one of the top hospital plans that Discovery has. Last year, after suspecting pregnancy, we decided to have a joint medical aid. </p> <p>My workplace has a company plan with Discovery, so in December, around about the 14th, we signed up and i noted her as my partner. </p> <p>it was also noted that she was pregnant and that she would basically be moving from her existing plan, onto mine. </p> <p>Paperwork was completed and the policy was set to go live on 1 January, 2017. </p> <p>After the new year, my partner asked me to call Discovery and make sure everything went as planned. </p> <p>This is where everything started to go from Yay to NAY!</p> <p>Not only did I find out that my policy was not even active yet but I was also informed that my partners previous policy was successfully terminated due to her moving to my policy. </p> <p>When I asked why it was not active, oh boy, did the fun begin. </p> <p>Apparently either my company's broker was supposed to inform me of the underwriting requirements or Discovery was supposed to contact me. in both cases, neither did. </p> <p>Initially there were simple questions about my health and reasons for stopping smoking etc. </p> <p>I was as truthful as I could be and also informed Discovery of a heart condition in 1996 which was temporary. </p> <p>This caused them to again request information about this, which I supp**** after another day or so, as well as a request for a medical examination by a cardiologist.</p> <p>Not only did I have to search all over, with the help of discovery at least, for a cardiologist that would accept a medical aid payment amount for an examination but when I finally found one, an appointment was only available 7 days later!!</p> <p>Finally the day came for my exam, Monday 16th January 2017, and I was informed by discovery that either they will pay or I can pay for it and they will refund me because the cardiologist made it very clear that no results would be released until full payment reflected in the account.</p> <p>When I offered to pay the cardiologist cash, that privilege was denied and of course so were the results. </p> <p>I came back to the office and began calling Discovery. </p> <p>Since Monday, I have met and spoken to more people at Discovery that I have at my own company where I work, and I deal with people every day. </p> <p>I have been put through to almost every single person in new business, client care and general enquiries. </p> <p>In addition to the above, I have had to explain this tedious story to each and every individual. </p> <p>Coming near to a conclusion, yesterday showed a little more promise that every day before that when a lady said that she will organise everything. </p> <p>Little did we know that the cardiologist also had plans...</p> <p>Discovery had called the cardiologist and requested the invoice during all of these calls, which is great. </p> <p>Discover also finally called me and said that the invoice had been paid and proof of payment had been sent to the cardiologist. </p> <p>Great stuff!!</p> <p>Discovery then asked if there is any way that I can go and collect the results of the examination.</p> <p>I called the cardiologist and she said that in no way would I ever get the results for my own examination; it can only be given to Discovery. </p> <p> </p> <p>So, to try and make this explanation a bit shorter...</p> <p>I called discovery, they said ok, get them to email it to us at... </p> <p>I called the cardiologist; they said they will not email results</p> <p>I called discovery, they said they will not send a courier</p> <p>etc. etc. so it ended up that...</p> <p>I couldn’t collect the results. </p> <p>Discovery wouldn’t send a courier to collect the results</p> <p>The cardiologist would not email or allow me to collect the results OR send them to Discovery!!!</p> <p>Eventually the cardiologist turned their office lines onto night line where every call was send directly to an automatic recording. </p> <p>I had an alternate number which I dialled and the cardiologist said that she was told to turn on the night line because they could not accept any more calls for the day as the doctor was busy. </p> <p>I told her that I didn’t want to talk to the doctor; I wanted to talk to her. </p> <p>She just advised that Discovery can call her and discuss further. </p> <p> </p> <p>So finally we get to today. </p> <p>I called discovery again and a very helpful lady tried her best to assist and organised a courier to go and collect the results, however, the cardiologist rooms apparently are closed from 10am and there was no time for a courier today so I am again left without cover until next week when these result MIGHT reach discovery and my policy can be activated. </p> <p> </p> <p>In the meantime, because pregnant women need certain doctors’ appointments etc….</p> <p>Not only have I had to pay for a gynaecologist appointment but also an appointment to do a scan to see if everything is in order as well as multiple blood tests that have been sent to Lancet Laboratories. </p> <p> </p> <p>In addition to that, I have had to reinstate my partner’s fully comprehensive hospital plan and pay for the month of January AS WELL AS being liable for the month of February because there is a 1 month cancellation notice period!!</p> <p> </p> <p>I have never had so much trouble as I have in the last 15 odd days. </p> <p>I am not actually sure what I want anyone to do except actually acknowledge the fact that i have has so much trouble and issues just to join a medical aid. </p> <p> </p> <p>I am at the point now where I don’t even want a medical aid through Discovery. </p> <p>I’m considering looking elsewhere for a similar plan. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>