PS
Paul S

1 reviews | Active since Oct 2015

23 Sept 2020, 19:11

Let down numerous times during a tough period...

I continue to receive statements from PathCare demanding that I pay them even though my medical aid plan is suppose to cover all my blood tests related to my cancer diagnosis (C62).

The first time, I had to contact Discovery and they then payed the outstanding amount (after a back-and-forth). The second time, I really didn't have energy to battle to get my bills payed so I just payed the outstanding amount (I was still undergoing chemotherapy) . Now (the third time) I've received another statement from PathCare stating that I owe them money, I've also received calls from them. I believe these tests should be covered by Discovery Health.

All of this after my Oncologist had to fill in a lengthy Prescribed Minimum Benefit form which was an additional cost I had to pay for.

0
Replies (2)
Discovery Health
Discovery Health's reply25 Sept 2020, 07:42
Official
Dear Paul
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 Sept 2020, 10:12
Official
Dear Paul
 
Please check your emails for final feedback from us.
 
Regards
Discovery Health Servicing Team