ZM
Zahra M

1 reviews | Active since May 2013

09 Jul 2018, 19:03

Let down and **** to by Discovery health AGAIN

My daughter went into theatre on 19/06/2018 for a dental procedure. We were given preauthorization and were told that we just had to pay a copayment at the hospital, which we did. Now we are being told by Discovery that they do not cover basic dentistry. Please can Discovery tell me how they approve Something and even give us a preauthorization code, (Authorisation code : ********** 932) now say this??? Please can someone advise on the method to take Discovery on legally, as this is the THIRD time they have given us issues for paying when we have claimed for pmbs. What other medical aid options can anyone advise? Because Discovery is an ********* company that is only concerned about filling their own pockets and giving their clients lies and false promises!

0
Replies (2)
Discovery Health
Discovery Health's reply10 Jul 2018, 08:23
Official

Dear rcarrim

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.


Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply11 Jul 2018, 13:37
Official

Dear rcarrim

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team