1 reviews | Active since Jul 2013
Legal matter with Discovery
Such unprofessionalism from Discovery. I received an sms from Shapiro Shaik Defries Attorney's explaining money is outstanding to Discovery since August. I explained I was retrenched in August, the company cancelled my Medical Aid. Little did I know there is an amount outstanding due to savings being used up and monthly premium amounts. Last week for the first time I received notification from SSDA to say I owe them money on behalf of Discovery. I made contact with SSDA to explain my situation, only to be told it was my responsibility to phone Discovery to find out what was owed, not the other way around. I then make contact with Discovery. Spoke to a Mr. Viwe France who agreed payment can be made into Discoveries account directly so I made payment same day. I send all the necessary information to SSDA and they consult Mr Nahda Ariefdien from Discovery who has now come back to say they made all these attempts to contact me with all my wrong information on their system so I owe them interest occurred! I was with Discovery Medical for 4 years and never faulted on one payment. Sadly, they are quick to take our money but have no idea when it comes to Customer satisfaction or resolution
Thank you for taking my call.
As discussed, we have contacted ITC and requested that your name be removed from their records as we have received the amount outstanding. We are, however, unable to waive the administration fees that Shapiro Shaik Defries Attorneys is imposing as we have tried contacting you to advise you of the outstanding amount.
I have sent the disputes form to you for your completion. You may also contact the Council of Medical Schemes, whose contact details I have included in the communication.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for taking my call.
As discussed, we have contacted ITC and requested that your name be removed from their records as we have received the amount outstanding. We are, however, unable to waive the administration fees that Shapiro Shaik Defries Attorneys is imposing as we have tried contacting you to advise you of the outstanding amount.
I have sent the disputes form to you for your completion. You may also contact the Council of Medical Schemes, whose contact details I have included in the communication.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan