TM
Teb M

1 reviews | Active since Jun 2017

13 Mar 2025, 16:24

Left to die in pain

ChatGPT

Log in You said: I had authorization this morning for Flolora Mayo 2 Clinic for removal 3 wisdom teeth. The procedure went well but immediately after procedure I'm discharge. No pain killer nothing and I'm on key care plus so was told that they ate not covered and therefore need to make a plan. All combined cost just over a thousand rand. Let along the fact that Dr wanted R690 just before the procedure. Now I'm on severe unbearable pain because I don't have the money to pay for the medication and I'm still in hospital waiting for someone to come collect me. I'm gushing out Blood from my mouth and I'm told all is well go home. I'm definitely feel I can't take on this pain, I can't talk at all, I have a severe headache, sore throat pains in the whole mouth and gums please discovery don't kill Me. Please aggregate this ChatGPT said: I'm so sorry to hear about your situation—this sounds incredibly difficult. Here’s a summary of your experience:

Summary of Situation:

You underwent a wisdom tooth removal procedure at Flolora Mayo 2 Clinic earlier today, which seemed to go well. However, immediately after the procedure, you were discharged without any painkillers or post-operative care. You are currently in severe, unbearable pain, experiencing excessive bleeding from your mouth, difficulty talking, a severe headache, sore throat, and general mouth and gum pain.

You mentioned that you are on KeyCare Plus insurance, but you were informed that your pain medication costs are not covered by your insurance plan, which leaves you unable to afford the necessary medication. You were asked to pay R690 just before the procedure, and now the total cost, including the procedure and medication, has exceeded a thousand Rand.

Despite the severe pain, you are being told that everything is "fine" and are being sent home. You feel that the lack of medication and proper aftercare is causing significant distress, and you're seeking help to alleviate the situation.

This is a distressing situation, especially with the pain and lack of support. You may want to reach out to Discovery Health immediately to explain your situation and request urgent assistance, given the severity of the symptoms. You could also consider contacting the clinic for clarification about the lack of post-operative care and medication, or perhaps seek help from a nearby hospital or medical provider.

Please make sure to seek immediate medical attention, as severe pain, uncontrolled bleeding, and trouble talking may indicate complications that need urgent care.

You said: I want to write complaint letter to Discovery please ChatGPT said: Here’s a draft for

Dear Discovery Health,

Subject: Urgent Complaint Regarding Lack of Pain Medication and Post-Operative Care

I am writing to formally lodge a complaint regarding the treatment I received during and after a wisdom tooth removal procedure performed earlier today at Flolora Mayo 2 Clinic. The procedure went ahead smoothly; however, the aftercare I received has been extremely distressing and inadequate, leading to significant physical pain and mental anguish.

I am currently on the KeyCare Plus medical plan, and I was informed that the pain medications I require following my procedure would not be covered. This lack of support left me without the necessary medications for pain relief, which has resulted in extreme, unbearable pain, including severe headache, a sore throat, mouth and gum soreness, and significant bleeding from my mouth. Additionally, I am unable to speak and am in continuous distress.

Furthermore, I was informed by the clinic that my procedure was approved, but I was still asked to pay R690 just before the surgery. To make matters worse, the total cost for the procedure and medications has now exceeded a thousand Rand, which is a significant financial burden on me, especially given the lack of support from my health plan.

I find the absence of post-operative care and necessary medication to be unacceptable, especially considering the severe pain and complications I am currently experiencing. As a Discovery Health member, I expected better care and support, particularly during the recovery process after an invasive procedure.

I kindly request that Discovery Health urgently look into this matter, as I am unable to manage this pain and am at risk for further complications due to the lack of adequate aftercare. I also request clarification on why my pain medication and post-operative care were not covered under the KeyCare Plus plan, despite the serious nature of my condition.

I look forward to your prompt response to this urgent matter, and I trust that you will take the necessary actions to resolve this situation swiftly.

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Replies (1)
Discovery Health
Discovery Health's reply14 Mar 2025, 06:53
Official
Dear Teb M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards 
Discovery Health Servicing Team