1 reviews | Active since Apr 2015
left me in pain for four week's
I signed up with discovery in Feb went to the gp twice for flu once for pinkeye the doctor found something badly wrong with my ear he tried to treat it but it just aggravated it more he then send me to see a specialist. I call discovery they said all you need to do is let the doctor fill out this form then send it to us an we will give authorisation to see the specialist in 1 to 2 days I'm in pain a week went by no feedback still in pain . I called to ask them they said a PMA form must be filled in by my doctor I called every day fo 4weeks they keep giving me excuses my doctor did not receive the for they can not get hold of him I called my gp and he said he gave them all his fax numbers emails addresses about ten times he even gave them his sons email I spend R400 air time vouchers on all i get is excuse phones being dropped in my ear the don't want to give me authorisation to see the specialist I'm in pain ear ache really hurts this i how discover treats new members so I have to be in pain until I'm an old client then they will help I send 5 complaints no called me back no one follows up on my profile unless I call I didn't't know about my ear I just want an authorisation
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
As discussed we have approved the specialist authorisation and sent you SMS confirmation. Please accept my sincerest apologies for the delay in having your specialist authorisation approved.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
As discussed we have approved the specialist authorisation and sent you SMS confirmation. Please accept my sincerest apologies for the delay in having your specialist authorisation approved.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir