Leading the way with communication

Thank you for the quality of staff you are hiring. I had a problem where a claim was handled incorrectly and I phoned Discovery in a very agitated state. Ms Pelokazi took my call and with her professional manner managed to calm my anger and got all the details.

After making sure that she understood what the problem is she promised to investigate the issue and get it corrected and get back to me. After having had such promises from many other companies in the past I did not expect too much.

Yesterday I received a call from Pelokazi to give feedback on what was done and to reassure me that the problem had been corrected.