Lazy people working for discovery

Discovery has changed from being the best to the worst...I did an assessment on the 02/10/2018 with a Biokenetic in Virgin active, who forwarded me an invoice to claim after payed her. I sent invoice to ********** . I received an auto response that i would be contacted or email ed with feedback. after a few days while logged on to discovery app i accidentally clicked on claims and i see my claim was not approved because of Incorrect Practice number nobody had contacted me. I contacted the Biokenetics who confirmed her practice number is correct. I advised her to send invoice with a 6 digit practice number cause when i contacted discovery after seeing the claim, they told me it has to be 6 digits. she sent and i forwarded. Still when i check on app it was rejected, nobody called or emailed to confirm this to me, what would have happened if i did not have the app.

After this i wrote a complaint, on the 12/10/2018. I got a response same day from Ryan van der Byl. Who confirmed to have contacted the Biokenetic to provide them with a correct account. Today I called the Biokenetic as i received two rejections again. She tells me discovery never contacted her. I then send an email to ********** is email i got from discovery email when Ryan responded on Friday....A few seconds later i get an email that the email address is incorrect....amazing discovery.... I dont understand why people from discovery are lazy to contact the Biokenetic and get the correct information and this could be sorted. Instead i get auto responses with promises and no delivery...