Lazy and Unprofessional

I have phoned to get medical aid numerous times and not one of the staff members that spoke to me took their job seriously. (Johannes, Pearl and Gary) are the three consultants I have spoken to already and still not one person has contacted me just for the banking details to allow for mt new medical aid with discovery.

I worked in a call center and I had to call every single client back at the time they gave me otherwise I would loose business, obviously Discovery doesn't care much for their new clients or their existing clients... Something must change soon.

I am not even a member yet and I already have so many complaints about Discovery Health...

Will anyone be able to help me eventually????