Late Joiner Penalty

The was no response received from Discovery Health so far from the platform, clearly because they know that that was Unjust, *********, and Nothing Short of Theft... Their response from email I sent to *** is completely unacceptable. They openly admit that the Late-Joiner Penalty was app**** in error, yet they have the audacity to say they “cannot backdate the removal” because of their internal policy. Let me be clear — that so-called policy is nothing but an excuse to keep money that doesn’t belong to them.

they have already confirmed that the penalty should never have been app**** to my account in the first place. That means every cent they took under that false pretense was unauthorized and unjustified — in plain terms, theft. Trying to hide behind “internal policy” doesn’t make it legal or ethical; it simply exposes the fact that Discovery’s system is designed to profit from mistakes rather than correct them.

If their internal policy allows them to take money *******ly and then refuse to pay it back, that’s not just wrong — it’s a legalized ****. They can’t claim to act with integrity while keeping funds they admit were wrongfully taken.

They say they’ve stopped the deduction from this month forward — which means they know it was never supposed to be there. So why keep the past deductions?....... Because their system protects the discovery health, not the members. That’s dishonest, *********, and a disgrace to anyone who believes in fair business.

The public deserves to know that Discovery hides behind so-called “policies” to justify keeping money it should never have taken.

They admit the error. They correct it. They keep the money anyway.

That’s not customer care — that’s corporate theft wrapped in fine print.