Language of preference RED tape

<p>WRefNo# ********** 067</p> <p>First of all they do not read our emails carefully. We only enquired about a process and the next thing we know the process was implemented. Furthermore despite specifically requesting a membership certificate in English this seems to be impossible to do since English is not our language of preference. Thus we first have to change that before an English certificate can be issued. We have been run around since the 9th of December. Given that we have been informed in the past that membership changes can only be done in December they seem woefully unprepared and inept to deal with such enquiries and requests. </p>