PV
Peter V

1 reviews | Active since Mar 2009

13 Dec 2018, 12:28

Lancet and Discovery Health putting the patient/member last

My wife had a bone marrow biopsy done by Lancet under a hospital authorisation from Discovery Health. Lancet is a DSP to Discovery, and bound by a payment arrangement, which requires that Lancet bills at Discovery's rates. Discovery didn't pay for the Aspirate Needle, with the reason "This is a non-chargeable item", and short-paid on the Biopsy Needle, with the reason that the it was charged at a rate higher than Discovery's. Between Discovery and Lancet I have been put in the middle of a dispute between them. Discovery advises me I don't have to pay, and Lancet keeps on hounding me for the short-fall. Tumani and Wahfieka at Discovery have both escalated this to their Healthpartners division, and have both promised me feedback, which has not been forthcoming. I logged this query on 27/11/18, and have followed up on 03/12/18 and again today 13/12/18.

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Replies (2)
Discovery Health
Discovery Health's reply13 Dec 2018, 13:25
Official
Dear  petervo 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply19 Dec 2018, 13:07
Official
Dear petervo 

We have been in touch to answer your comments. 

Regards
Discovery Health Servicing Team