Lacking support channels from Discovery

Today my complaint is against all of Discovery although I will narrow it down to Discovery Vitality.

1. It's extremely difficult to find an email on your site for correspondence or queries. You push all your traffic via phone numbers or your chatbot. 2. You are forcing your clients to use HelloPeter to get a complaint through. 3. In the 10s of times I tried to use your chatbot, the results were laughably bad and it just doesn't understand what I want. Same with WhatsApp 4. You do not quote nappi codes and/or tariffs on your statements. That is ridiculous. You claim privacy concerns but you can password protect them like any other document. My mom of 78 is completely and utterly incapable of understanding her statement. You literally drove her to tears. She felt powerless to understand what was going on. 5. You do not allow me to change her email address on her policy to mine even though I have power of attorney. I don't want her to get her statements by email, it seriously upsets her. While you are there for her health, you contribute to both her and mine mental degradation. 6. Many people have larynx surgery and literally cannot speak, but you other channels of assistance is utterly incapable of dealing with written requests.\

It just feels as if your business analysts have not properly thought this through.

If, in case, you try to reach out to me, please don't phone me. Please refer to the above.