FM
Fumani M
1 reviews | Active since Oct 2016
26 Feb 2026, 15:34
Lack of Transparency in Claims and Billing Departments, Now they want to reap me off a 1 million yet the claims were from 2023&2024
I am writing to express my extreme dissatisfaction with the service I received from both the claims and billing departments. The current handling of my account is unacceptable, and I feel the financial charges and processing errors have been handled without any regard for the client's well-being. I am requesting an immediate review of my file
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
27 Feb 2026, 07:26Dear Fumani M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply27 Feb 2026, 07:26
Official
Dear Fumani M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
03 Mar 2026, 16:55Dear Fumani M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply03 Mar 2026, 16:55
Official
Dear Fumani M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
FM
Fumani M's updateReviewer Update
22 Apr 2026, 09:28Good day
I am writing to express my profound dissatisfaction with the handling of my outstanding payment claims. It has now been a full month since this issue was raised, and despite repeated promises, I am still waiting for a resolution.
I am writing to express my profound dissatisfaction with the handling of my outstanding payment claims. It has now been a full month since this issue was raised, and despite repeated promises, I am still waiting for a resolution.
To put this delay into perspective, I have been waiting for:
- 1 Month
- 4 Weeks
- 30 Days
- 720 Hours
- 43,200 Minutes
- 2,592,000 Seconds
During every one of those seconds, I have been without the funds I am rightfully owed.
The level of service I have received is unacceptable. Despite my proactive attempts to resolve this through numerous phone calls, the communication from your consultants has been consistently poor. I have been met with vague promises that never materialize into action.
I can no longer accept "processing" as an answer. I require an immediate status update and a definitive date for when the payment will be reflected in my account. Please treat this matter with the urgency it deserves to prevent further escalation.
I look forward to your prompt response.
FM
Fumani M's update22 Apr 2026, 09:28
Reviewer Update
Good day
I am writing to express my profound dissatisfaction with the handling of my outstanding payment claims. It has now been a full month since this issue was raised, and despite repeated promises, I am still waiting for a resolution.
I am writing to express my profound dissatisfaction with the handling of my outstanding payment claims. It has now been a full month since this issue was raised, and despite repeated promises, I am still waiting for a resolution.
To put this delay into perspective, I have been waiting for:
- 1 Month
- 4 Weeks
- 30 Days
- 720 Hours
- 43,200 Minutes
- 2,592,000 Seconds
During every one of those seconds, I have been without the funds I am rightfully owed.
The level of service I have received is unacceptable. Despite my proactive attempts to resolve this through numerous phone calls, the communication from your consultants has been consistently poor. I have been met with vague promises that never materialize into action.
I can no longer accept "processing" as an answer. I require an immediate status update and a definitive date for when the payment will be reflected in my account. Please treat this matter with the urgency it deserves to prevent further escalation.
I look forward to your prompt response.
Discovery Health's replyOfficial
24 Apr 2026, 14:17Dear Fumani M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply24 Apr 2026, 14:17
Official
Dear Fumani M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team