LACK OF SERVICE DELIVERY - FRUSTRATED!

Discovery recently paid my claim into an old bank account of mine. I was told I had to submit a banking details change request form, which I did & received confirmation thereof. I was then told that at the end of the month the money will automatically be reversed into my new account & all would be fine. Once I received confirm. of changed banking details I decided to call & ensure that the funds would be transf into new acc. The NEXT Call Centre Agent tells me NO, it doesn't happen automatically I must call the bank. My bank then tells me that the account is active & the funds must be reversed on request from Discovery. Call discovery back & they tell me they will put a request in, has to be within 30 days...only 4 days left...& the agent will call me back & send confirm. thereof. Im STILL waiting for a call. I call today & a THIRD agent tells me there is no way discovery can request a fund reversal & I end up being thrown back & forth btwn agents, told there is NO one I can speak to that is higher and I am now still in the dark and have a LOT less money! This service is unacceptable and I am going to lose a lot of money. I NEED HELP from someone who knows what they doing!