lack of service

Please refer to your call ref no ***. I have made contact with you on a claim not paid. This is the most recent claim from pathologist . Why has this not been paid? This is a doctor referral with script , there are funds in savings account , what is the problem. I have been with you for year and years and now I face a problem like this , this claim is now a month old . Please give me urgent feedback and this claim needs to be paid