Lack of service

Extremely disappointed in the lack of client service with Discovery. There is non. Very quick to sign up policies and debit clients but not able to consolidate there own system. I have been requesting months now for Discovery to put my husband and myself and kids on 1 policy so that we are not debited twice and not charged extra for 2nd dependant. They still have not added my husband to my policy! I have filled in added repentant forms & called in and said i want them to now do it over the phone as the emails are not getting processed. We are both on the exact same plan! Shocking Discovery Shocking! If this was an emergency i wonder if any service woukd be given. You are supose to be the Top / Best service provider in SA whats happening. Un trained staff taking calls, no follow thru 🧐🤷