Lack of service

I've encountered a persistent issue with an outstanding payment to a service provider through Discovery. Although their statement indicates payment was made, the supplier insists they haven't received it. Despite multiple emails to Tinyiko Baloyi and Discovery escalations, there's been no resolution or communication. This problem has lingered for almost a year, causing significant frustration and casting doubt on Discovery's service reliability. As a result, my plans to shift my banking and insurance services to Discovery in the new year are now under reconsideration.