Lack of Service

I went to a Chiropractor on Friday, 19 Feb and send my paid invoice to Discovery on Monday morning at 9:22 that they can reimburse me the money. Usually they are very good in handling claims, but it has been 3 days and it has not even been uploaded to the system yet. When I phoned to check what the problem was, I got the most ridiculous excuses why my claim has not been uploaded or processed. 1. According to Discovery it says Sales receipt in stead of Tax invoice 2. Even though my name is on top of the invoice it does not state that I am the patient - I AM THE ONLY PERSON ON THE MEDICAL AID, so who else could it be. 3. According to Discovery it does not say R (Rand) in front of the amount being charged. Do you think I paid in rubies? The invoice consists of the practice number, the ICD 10 codes and all relevant information. So WHAT is the problem! SORT it out!