BM
Buhle M

1 reviews | Active since Aug 2018

28 Dec 2024, 16:34

Lack of Response to Emails

If I could give zero stars I would definitely do that!!

I am writing to formally express my frustration with the lack of response to my emails concerning an ongoing issue I have been trying to resolve with your team. I initially reached out at the end of November (26th of November 2024), and despite several follow-up emails, I have yet to receive any acknowledgment or resolution.

This lack of communication is extremely concerning and has caused significant inconvenience, as I am unable to address or rectify the matter that I originally contacted you about.

Please prioritize my case and provide a clear resolution to the issue at hand. If additional information is needed from my side to assist in the process, please let me know as soon as possible.

I look forward to your prompt response and the swift resolution of this matter.

0
Replies (4)
Discovery Health
Discovery Health's reply30 Dec 2024, 07:14
Official
Dear Buhle M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Dec 2024, 13:45
Official
Dear Buhle M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

BM
Buhle M's update30 Dec 2024, 15:44
Reviewer Update
Thank you for reaching out to me and promptly responding and resolving my issue. Happy with the outcome, thank you.
Discovery Health
Discovery Health's reply31 Dec 2024, 07:26
Official
Dear Buhle M

Thank you so much for taking the time to give us your positive feedback. 

Regards
Discovery Health Servicing Team