Lack of response from Claims Department

I sent a claim on Monday. I got the following message:

Dear Member Thank you for your email. This is an automated response to acknowledge receipt of your claim(s). Your request will be processed within 2-3 working days. Your reference number is ***, and the details of these claims will reflect on your next claims statement or notification. Please do not reply to this email.

IT IS NOW FRIDAY AND I HAVEN'T HEARD ANYTHING - NOR GOT THE REIMBUR*****T!

Please be in touch, *** and let me know when I will be reimbursed!