LACK OF RESPONSE

Last year November, I did research on Discovery's new plan - The Smartplan. After a consultant phoned me and informed me that this is a new plan only available from the 1st of January 2016 I agreed to join the cheapest hospital plan Discovery has not to have a waiting period as I want to be on the Smartplan. As discussed with the consultant I would have been on the hospital plan for December and then automatically moved to the Smartplan in January 2016. WELL NO SURPRISE, THE CHANGE NEVER HAPPENED. I've send a request in last week for someone to get back to me on my query - GUESS WHAT, NO RESPONSE. I AM ON THE POINT OF CANCELLING MY MEDICAL AID DUE TO A LACK OF COMPETENCE, RESPONSE AND CUSTOMER SERVICE. I WANT THIS SORTED ASAP OR I WILL GO FURTHER WITH THIS.