Lack of response

We have been trying to get authorisation (or at least a yay or nay answer!) for two extra specialist appointments from 2014 in respect of my husband's approved chronic rheumatoid arthritis.(over and above the three provided in the basket of care.) I have sent in the necessary request forms and motivations three times and spoken to consultants at length on four occasions to follow up. We can never just get a simple answer- the forms have been misread, taken as 2015 apps instead of 2014, etc. This despite comprehensive covering pages explaining everything, and conversations with consultants. Always the promise that it will be sorted out, but do date still no answer.<br> <br> The last ref no I was given in Jan was ***, which is apparently not valid. When I dialled the chronic help number this morning ***, I went through to the ordinary customer consultant area, I only discovered this after 15 min of them being unable to assist. Was then put through to chronic, (after holding for another 5 minutes)where I had to re-explain my problem (fifth time now!!) and was put on hold for another 10 minutes. Was then transferred again! Not resolved as couldn't face another explanation!!!