1 reviews | Active since Oct 2015
LACK OF INTREST FOR A COMPLAINT AND ELDERLY
Discovery are only interested in ticking boxes not bothered weather the elderly patient they are talking to on the phone actually understands what is being told to them. And when I (granddaughter) call to aske what happened I m promised a call to explain matters nothing as yet 2 days later. Now I have to move her into a care facility as she is unable to look after herself. I get no assistance when trying to change her Dr. Yes policy's are important but when I have explained the sensitivity of the situation to you and given you every inch of identification you have requested and still can not help me> I would rather move to a medical aid that cares. both mine and every member of my family #discoveryonlywantmoney #discoverydontcare
Thank you for your comment
Due to confidentiality reasons, we are unable to make certain information available to third parties without written consent from the policy holder. We confirmed that a consent form has been sent to you for your grandmother to complete and sign should she choose to grant you consent on her membership. Please accept our sincerest apologies for the inconvenience that has been caused by this matter. As discussed we will look into the processes internally and address all necessary concerns.
Regards
Annelize
Thank you for your comment
Due to confidentiality reasons, we are unable to make certain information available to third parties without written consent from the policy holder. We confirmed that a consent form has been sent to you for your grandmother to complete and sign should she choose to grant you consent on her membership. Please accept our sincerest apologies for the inconvenience that has been caused by this matter. As discussed we will look into the processes internally and address all necessary concerns.
Regards
Annelize