fF
fernando F
1 reviews | Active since Jun 2023
26 Jun 2023, 12:35
Lack of integrity
lack of integrity from Discovery Health, they tell you are covered for international travel and you get the letter etc to take with. then u have the medical issue and get back to SA and try to claim. they give you so much work that its not worth it in end, they want all documentation in English, but the country official language is not English. then they make you pay the first 100 euros. Suggestion to those thinking of getting Discovery , rather go with other medical travel insurance
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
26 Jun 2023, 12:50Dear fernando F
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Jun 2023, 12:50
Official
Dear fernando F
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
28 Jun 2023, 16:04Dear fernando F
We’ve responded to your query.
Regards
Discovery Health Servicing Team
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 Jun 2023, 16:04
Official
Dear fernando F
We’ve responded to your query.
Regards
Discovery Health Servicing Team
We’ve responded to your query.
Regards
Discovery Health Servicing Team
fF
fernando F's updateReviewer Update
11 Jul 2023, 10:57Dear Discovery
no you have not - you say you have but you have not.
what you sent me was an email asking to send the claim which i did and then nothing - been over a week.
stop hiding behind your corporate glass and actually think about your customers - in my case since 2010.
But i guess you don't value loyalty.
no you have not - you say you have but you have not.
what you sent me was an email asking to send the claim which i did and then nothing - been over a week.
stop hiding behind your corporate glass and actually think about your customers - in my case since 2010.
But i guess you don't value loyalty.
fF
fernando F's update11 Jul 2023, 10:57
Reviewer Update
Dear Discovery
no you have not - you say you have but you have not.
what you sent me was an email asking to send the claim which i did and then nothing - been over a week.
stop hiding behind your corporate glass and actually think about your customers - in my case since 2010.
But i guess you don't value loyalty.
no you have not - you say you have but you have not.
what you sent me was an email asking to send the claim which i did and then nothing - been over a week.
stop hiding behind your corporate glass and actually think about your customers - in my case since 2010.
But i guess you don't value loyalty.