lack of info

I have phoned the call centre since the beginning of this month and i have asked them to remove a person from my medical aid and in the same instance please add a new spouse they first sent me the wrong application 3 times i have completed this form only to be told its the wrong one i then received a new aplication ive completed this form and sent it to the [Email Removed] 4 times i have followed up a couple of times only to hear back from them that i cannot add this person the company should do the paperwork there should be no change in the membership amount so i cannot make any changes i will be talking to my HR department for us to be moved to a new medical aid provider i do not feel like i am seen as a paying customer R7500 per month if i will get no assistance i will go back to moto health